Support tickets

Where: Menu → Help → Support tickets

When something doesn’t work or you have a question, open a ticket. As a member of an organisation it goes to its administrators, otherwise to the platform’s support. Under “Support tickets” you see your tickets, their status and every answer; an email tells you when there is news.

How to

1. Click “New ticket”.
2. Enter a subject, choose what it is about and how urgent it is.
3. Describe what you did and what happened; attach screenshots if needed (up to 10 MB each).
4. Answer follow-up questions in the ticket. Once everything is sorted, close it with “Close ticket”.