Messages

Where: Menu → Exchange → Messages

Here you write with your trainers and administrators. Answers to questions from lessons and written answers from live sessions land here too. The number in the menu counts unread messages; you also get an email when something new arrives.

How to

1. Click a conversation on the left to read it.
2. Write your reply at the bottom and click “Send” (or Ctrl+Enter).
3. For a new message, click “New message”, find the recipient, enter a subject and write.

Fields and buttons

• Course question: A question from a lesson. The box at the top links to the slide or moment in the video.
• Live session: Answers to questions from a live session, for everyone who took part. You can’t reply here; write a new message to follow up.

Tip

• You can write to trainers, administrators and learners you share a course or class with.
• Below every message from someone else there is “Report”: your organisation’s administrators (for messages from administrators, the platform) get a ticket about it.
• At the top of a conversation you block someone: they can’t start conversations with you, and their messages no longer show. Administrators can’t be blocked.
• Messages from the platform’s team carry the “Platform” mark; you answer in the same conversation.