Contracts with us

Where: Menu → Manage → Organisation → Contracts

Your organisation has two contracts with the operator that runs the Academy: the Terms for Organisations, the main agreement for using the Academy, and the data processing agreement (Art. 28 GDPR), because the operator processes your members’ data on your behalf. Both are filled in with what the Academy already knows; you complete your details once and accept each contract. Every accepted version can be downloaded as a PDF. The contracts are in English; you can read them before signing up under /legal/organisations/terms and /legal/organisations/dpa.

How to

1. Check the details: legal name, address, registration and VAT numbers come from your seller details where you entered them.
2. Enter who represents your organisation and who is its contact for data protection, and its data protection officer if it has one; add further people who may give instructions if you like. Then “Save details”.
3. Read each contract, or download its draft as a PDF.
4. A global administrator confirms that the organisation is not a consumer (for the Terms), ticks that they are authorised and accepts. Download the accepted versions for your records.

Fields and buttons

• When you create an organisation: The owner accepts both contracts at sign-up; the details can be completed later, and the versions stay as accepted.
• Selling through the marketplace: Needs the Terms for Organisations accepted; until then the marketplace can’t be chosen under Sales & payments.
• Special categories of data: Tick it if you process health data or other special categories (Art. 9 GDPR) in the Academy, for example in trainings; the data processing agreement then states a high need for protection.
• New version: When a contract changes, your global administrators get an email naming what changes and the day it takes effect (Terms: at least 15 days ahead, data processing agreement: 30 days); the page asks you to accept it. Until then you may terminate instead.
• Decisions of the platform: If the platform hides your page from the catalogue, suspends selling through the marketplace or terminates, you get an email and see here what happened and which rule it breaks. You can clarify the facts or complain: Help → new request, kind “Complaint about a decision of the platform”; we answer within 14 days.
• Export all data: Global administrators make one package of all your organisation’s data (a JSON file per table and the stored files up to 100 MB; larger files are listed below the export, to download one by one). Each person’s own notes, private messages, mentoring and AI companion stay out: only they can export those, under My account. It is made in the background; you get an email when it is ready and can download it for 30 days.
• Switch to another provider: Global administrators choose when the switch starts (up to 2 months ahead). A transition of 30 days follows, which you can extend once by the time you need, then 30 more days to retrieve your data; after that we erase it and confirm it. The platform’s team hears of the request at once.